At your service !
We are available to answer all your questions at +33 (0) 5 65 71 95 21. Feel free to contact us to inquire about our products, their use, and maintenance.
Order on https://www.lafabriculture.fr/en/
- Choose the tool of your choice and click on "Add to cart" ;
- Add to cart ;
- In the box that appears, click on "Continue shopping" to continue browsing the site or click on "Order" to complete your purchase ;
- Log in to your account or create one ;
- Choose your delivery address or create a new one by clicking on "+ Add a new address" ;
- Choose your delivery method offered by the carrier ;
- Choose the payment method and enter your payment information if required. ;
- Check the details of your order ;
- Click on "Order".
We offer end-to-end encrypted and secure payment by Visa/Mastercard credit card with the 3DSecure standard.
Carrier
La Fabriculture We mainly work with DPD, Geodis, DB Schenker, and DHL, but we reserve the right to change the carrier at any time.
To ensure the proper processing of your order, we strongly recommend providing your email address and mobile phone number so that the carrier can send you tracking information.
Shipping costs
Order the products of your choice and have them delivered to your home or to a pick-up point anywhere in mainland France. Please note that the pick-up points only accept parcels with a maximum length of 1 meter.
The shipping costs are automatically calculated when you validate your cart.
Order by mail
I'm sorry, but the text provided is already in English. Can you please provide a French text that you would like me to translate? Fill out the order form: downloadable here
Send your voucher and your check/bank transfer to the following address:
La Fabriculture
Orders
10 rue Croix du Verdier
12160 Moyrazès
Upon receipt of your payment, we will ship your order.
Ordering in the European Union (EU) and in Europe
For an order from Finland or Belgium, partner distributors offer a portion of our product range.
The shipping costs are automatically calculated by the carrier for each country within the EU or outside the EU.
Secure payment on https://www.lafabriculture.fr/en/
We strive to ensure the security of your information; for us, the security of your data is crucial. La Fabriculture We take the security of payments and the trust our customers place in us very seriously. When you make purchases on our platform, La Fabriculture, We make every effort to protect your personal information and payment-related data. During order processing, when this information is transmitted to the bank, it is encrypted using a method that complies with industry standards.
Here are some tips to protect your private data and payment information:
- Choose a secure password, which means you should change it regularly, keep it to yourself, as anyone in possession of your password can access your account. ;
- Remember to log out when you have finished using your account. La Fabriculture on a shared computer or mobile device.
Shipment of your package
Once the order is paid, the packages are shipped from Monday to Friday from La Fabriculture (Moyrazès, 12). They are shipped via our carrier with a tracking number that is provided to you and delivered without a signature. Regardless of the chosen delivery method, you will receive a link from the carrier (SMS or email) to track your package online.
Shipping costs include preparation and packaging fees as well as postage costs. Preparation fees are fixed, while shipping costs vary based on the total weight of the package. We recommend grouping all your items into one order to minimize shipping costs. We cannot combine two separately placed orders, and shipping fees apply to each of them. Your package is shipped at your own risk, but special attention is given to all the items we pack.
The dimensions of the boxes are appropriate and your items are well protected. The packages are shipped filled with straw, kraft paper or corrugated cardboard to reduce the use of plastic.
Returns
As provided by the Hamon Law of March 17, 2014, the buyer has a 14-day period to change their mind about their purchase (online, by mail, or by phone).
The buyer will be responsible for covering the return shipping costs of the merchandise.
The buyer must use suitable packaging (ideally the original packaging if it is still usable) to properly protect the tools during transportation.
The buyer will be fully refunded within 15 days upon receipt of all pieces in their complete and new, unused condition. Otherwise, fees will be deducted to refurbish the tool.